KYC correction workflow
Resubmit a Rejected PokerStars Verification Document
The useful response to a rejected document is a precise replacement for the failed field. Follow the current official KYC instruction, protect secret credentials and keep the original account action visible.
Open the current PokerStars verification requestRead the exact request
List each evidence category requested in the authenticated account: identity, address, payment ownership or source of funds. Record accepted alternatives and document-age limits.
Do not use a checklist from another country or an old review when the live account asks for something different.
- Evidence category
- Accepted file
- Age limit
- Secure route
Diagnose the rejection
Ask which file and field failed: expiry, crop, glare, unreadable text, profile mismatch or unsupported format. Save the response before uploading again.
Correct inaccurate profile data through support. Never alter an original document to make it match.
Protect sensitive evidence
Upload through the secure route reached from the official signed-in account. Follow the displayed masking rule for payment evidence and reveal no PIN, CVV, password or one-time code.
Reject requests for remote access or documents sent to an unverified social contact.
- Full-frame image
- Readable fields
- Permitted masking
- Submission receipt
Reconnect the blocked action
After approval, ask whether account access, deposit or withdrawal automatically resumes. Record the new status and case number.
If a withdrawal is involved, continue until processor release and receipt; KYC approval closes identity review only.
PokerStars questions players ask
Can I edit a document to match PokerStars profile details?
No. Keep the document original and ask support to correct inaccurate profile information.
Should I send verification files through social media?
No. Use the secure route reached from the authenticated official account.
Useful current references
Last reviewed: 11 August 2026